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At NXT Telecom, we recognise the responsibility to protect and respect your privacy and look after your personal data.
This Privacy Policy explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely. For clarity, NXT Telecom is the data controller for your personal data.
“We do not store credit card details nor do we share financial details with any 3rd parties”
Please note* that this policy is subject to change, so please check our website on a regular basis for any further changes.
We collect information about users to continually help improve our service. To operate effectively and fulfil its legal obligations, our company needs to collect, maintain and use certain personal information about current, past and prospective customers, suppliers and other individuals with whom it has dealings. All such personal information, whether held on computer, paper or other media, will be obtained, handled, processed, transported and stored lawfully and correctly, in accordance with the safeguards contained in the Data Protection Act 1998.
We are committed to the eight principles of data protection as detailed in the General Data Protection Act 2018. These principles require that personal information must:
Not be transferred to countries outside the European Economic Area, unless the country or territory ensures adequate protection for the rights and freedoms of the data subjects.
When we say 'we’, ‘us' or 'our' in this policy, we are referring to Nxt Telecom Solutions Ltd trading as NXT Telecom. Our head office is located at: 86-90 PAUL STREET, 3RD FLOOR LONDON EC2A 4NE
This notice sets out how personal data is used by Nxt Telecom Solutions Limited, including website users, prospects, customer and job applicants. Personal data is information about an identifiable individual.
Personal data will be shared within the NXT Telecom group for the provision of product services, business operations and for marketing purposes, subject to an appropriate lawful basis, under the Intra-Group Data Sharing Agreement.
This Privacy Policy explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely. For clarity, NXT Telecom is the data controller for your personal data. “We do not store credit card details nor do we share financial details with any 3rd parties”
Please note* that this policy is subject to change, so please check our website on a regular basis for any further changes.
We receive information about you when you use our website, complete any of our order forms, if you contact us by telephone, email, live-chat or otherwise in respect of any of our products and services we offer or during the purchase of any such product or service. Additionally, we also collect information from you when you sign up, enter a competition, promotion or customer survey or when you inform us of any other matter.
The personal data that we may collect from you includes your name, business name, title, address, email address, phone numbers, payment information and IP addresses for any Internet services we may provide you.
We may also keep details of your visits to our website including, but not limited to traffic data, location data, weblogs and other communication data, we will go into more detail about this further on in this policy.
We also retain records of your queries and correspondence, in the event you contact us.
Just to make it clear, we do not and never will sell your personal data to third parties for marketing or advertising purposes.
We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide you with a working service.
We work closely with a number of third parties (service suppliers, fraud protection & credit reference agencies) and we may receive information from them about you.
Please request a copy of our 'Credit Reference and Fraud Prevention Agencies' document by emailing your request to hello@nxttelecom.co.uk for more detail on this. You have the right to object to our use of your personal data, or ask us to delete it, remove or stop processing it if there is no need for us to keep it. This is known as your right to erasure.
There are legal and accountancy reasons why we will need to keep your data, but please contact us if you believe us to be retaining or using your personal data incorrectly. In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you.
It may also mean we are unable to provide our services to you or process the cancellation of your service. We will keep your personal data for the duration of the period you are a customer of NXT Telecom.
We shall retain your data only for as long as necessary in accordance with applicable
On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.
You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, you will have the choice to either opt in or out by ticking the relevant boxes situated on the pages on your sign-up documentation or by emailing privacynotice@nxttelecom.co.uk
When emailing, we ask that you provide us with your Nxt Telecom account number and customer name within the body of the email. You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, business name, title, address, phone number, e-mail address and payment details are kept up to date with us always. You must do this by notifying us of any changes to your details by contacting our customer services team on Telephone number: 0330 053 5074 or, (if you are a business customer) by writing to us on company headed paper; our address can be found at the beginning of this privacy policy or at the contact us section of our website. You also have the right of access to the personal information we hold on you. Please email your requests to hello@nxttelecom.co.uk
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device.
This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device. Cookies are small files saved to the user's computer's hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer's hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information https://policies.google.com/privacy
Other cookies may be stored to your computer's hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. This website may contain sponsored links and adverts.
These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Clicking on any such adverts will send you to the advertiser's website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer's hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
You may contact them by using the below: Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither the website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links. Though all the information you provide to us is securely stored on our servers with in the European Economic Area (EEA) our dedicated customer services team are based at our Kolkata offices in India.
It is therefore necessary for the performance of our contract between yourself (or your business) and NXT Telecom that your data is transferred outside of the EEA. Please be assured that your information is processed in a very secure manner and in accordance with Irish and EU law on data protection.
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.
Please e-mail any questions or comments you have about our privacy policy to us at privacynotice@nxttelecom.co.uk